Color, Shipping & Returns

COLOR & DISPLAY

We want to assure you that we make every effort to display all our products and their colors as accurately as possible on the Site. However, we cannot guarantee that your monitor's display of the colors will be accurate. 

SHIPPING
Once you place your order, it will be shipped out in 24 - 48 hrs (unless it is the weekend - in which case it will take more time). We will email you to notify you that your order has been sent and along with the tracking number. 

We ship orders via USPS to the following destinations:

United States
Contiguous United States: Free
Alaska, Hawaii and Puerto Rico: $15 flat rate

International
USPS: $20 flat rate 
We would like to let you know that there may not be tracking available to all countries and you might have to pay duty upon receiving your product. 

ONLINE RETURN POLICY

We hope that you love your new purchase from Vilvum! In the event that you are not fully satisfied with your purchase, we will accept returns up to 21 days past the post-marked day. 

All returned items must have original tags on them and be unworn, unwashed and in the same condition they were purchased. We can provide a full refund to you if we find the item(s) to be in good condition with all tags upon arrival back at Vilvum. We recommend that you reuse the packaging your purchase arrived in for the return. Store credit is available if you prefer or we can refund the amount back through the same method of purchase. 

Please send us an email at contact@vilvum.com to let us know why you didn’t completely love your item(s), whether it is fit, color, style or any other issue. We will email you a return label that you can print and paste on the original box and mail it back to us. 

For international returns, please email us at contact@vilvum.com and we can help you with the process. We are, at the moment, unable to provide free returns for orders from Alaska, Hawaii, Puerto Rico as well as international orders.